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DinoBulk Wholesale&Dropshipping FAQ
Membership
Q:What is Dropshipping?
A: Please consult with this page about dropshipping http://www.dinobulk.com/dropshipping/
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Q:How do I start if I’m new here?
A:
    For Dropshipping:
  • Join our dropshipping center first.
    Enter required information and apply for a Drop shipping account, please follow the steps below.
  • Find items to sell on your website.
  • Ask for more product information from dropshipping@dinodirect.com
  • Receive order from your customer.
  • Place the order in DinoBulk.
  • We send the package to your customer directly.
    For wholesale:
  • Join our wholesale centre first
    Enter required information and apply for a wholesale account, please follow the steps below
  • Find items
    You may find targeted items through search.
  • Login to get more details about wholesale price
  • Add item to your cart
  • Submit order
  • Make a payment
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Q:Product scope of dropshipping
A: All products in DinoBulk are available for dropshipping.
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Q:Is my personal information kept private?
A: Yes, your personal information is kept in the utmost confidence. DinoBulk.com takes your privacy very seriously. We will never sell, lend or exchange your name or buying habits with any other business for any reason.
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Order Process
Q:How do I place order on wholesale and dropshipping center?
A:
    For dropshipping:
  • Find the item your customer ordered, and login to get to know the price
  • Add the item to cart
  • Submit order
  • Fill in your customer’s address
  • Make payment
  • We send the package to your customer
    For wholesale:
  • Find items you want, and login to get to know the price
  • Add items to cart
  • Submit order
  • Make payment
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Q:How do I check the status of my order?
A:If you wish to check the status of your order, please click here.
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Q:Can I cancel my order?
A:Please contact us immediately via Live Chat, if you wish to cancel your order for the following reasons:
  • One or more products in your order become unavailable (You may cancel only the unavailable products)
  • We are unable to process your payment information.
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Q:Why was my order cancelled?
A:You may receive a cancellation notice for one the following reasons: your name or buying habits with any other business for any reason.
  • Item(s) is (are) not available.
  • Difficulty in processing your payment information.
  • Cannot ship to address provided.
  • Duplicate order was placed
Once your order is cancelled, you will receive a notice regarding your order through a call or email from us. We will explain the reason for cancellation. You will not be billed for the cancelled order(s) or item(s).
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Q:Do I need to inquire detailed information on products?
A:All products on Resell center are available and we high recommended.
You are recommended to ask for more details on products if you place bulk order.
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Shipping & Delivery
Q:Shipping Methods and Costs
A: Shipping Methods
Regular post
Regular post with tracking number
HK Air mail
DHL
EMS
Fedex
TNT
USPS
By sea or container,etc

B: Shipping Costs
It depends on the item(s) you purchase and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order. All prices of products in Resell centre contains only item cost. Shipping cost you may click Estimate shipping fee to check. Your total shipping charges will automatically compute during Checkout prior to the completion of your order. Shipping costs for orders placed on this site are based on weight of total order. An order containing multiple items may be lower than the sum of individual ship charges appearing in your cart. You will be provided with total shipping cost for your order during Checkout.
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Q:Shipping Surcharges
A:Some items may be subject to additional shipping and handling surcharges due to:
  • size or weight
  • shipping destination
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Q:Delivery method for dropshipping
A:We will use blank package without DinoBulk logo for dropshipping order, and send it directly to your customer.
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Payment
Q:What payment methods Does DinoBulk Wholesale Center accepted?
A:Credit Cards Accepted:
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Other credit cards we accepted
Other Forms of Payment:
  • PayPal
  • Dino Direct Gift Card
  • Money Orders
  • Moneybookers
  • Wire Transfer
We Do Not Accept:
  • CODs
  • Personal Checks
  • Layaway Plans
  • International Credit Cards (Banks outside of the United States)
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Q:Important Information about Payment
A:
  • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. An extra advanced cash fee about $10 may be charged by your card issuer via Credit Card and Paypal checkout. More details please refer to Advanced Cash Fee.
  • Dino Direct supports Verified by Visa (VbV), a security technology that authenticates your Visa card and ensures that only the authorized card holder is placing the order. If the bank that issued your Visa card supports VbV, you may be prompted to enter your password or to sign up for VbV as you check out.
  • PayPal is an alternate method for purchasing your order. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.
  • Moneybookers enables all the businesses or consumers to send and receive payments online securely and cost-effectively by using an email address – in real-time!
  • Money Order and Wire Transfer. We don't take the wire transfer order with the total amount less than $100 .Please note; total amount should be $100.00 or more. Please transfer the funds to one of our accounts in USA, Canada. It is depending on which account is most convenient for you. Thus, you are able to save on international wire transfer fees. Please confirm any fees with your bank so that the full amount is transferred to us.
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Return Policy
Q:General Policy
A: If the order has not been shipped, please contact DinoBulk Live Support for order cancellation. You will get your refund within 24 hours.
Find items You may find targeted items through search. If the order has already been shipped, you find the item defective, or you just simply do not want it any more, contact DinoBulk or send an email to us at fastsupport@dinodirect.com to see what options you may have and go through the RMA process, if necessary, to return the item. You can require a full refund including shipping fees or a replacement of the same item. We want you to have 100% satisfaction with your shopping experience at DinoBulk. When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.
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Q:The RMA Process
A: 1. Apply for an RMA (Return Merchandise Authorization) Your item needs an RMA (Return Merchandise Authorization) before it’s returned so we can identify it. You can request an RMA in My Order associated with My Account. 2. Print a "Return Shipping Authorization" label Once your RMA was approved, you can print a "Return Shipping Authorization" label with return address and other information. A "Return Shipping Authorization" label must be enclosed inside your package; you may want to keep a copy of "Return Shipping Authorization" label for your records. 3. Return item to DinoBulk Choose USPS as your return shipping method, with shipping fee on us. If you choose other couriers, we will only cover a shipping fee estimated by USPS. Don’t forget to upload Post Office receipt to RMA History associated with My Account so we can track your shipping. 4. RMA Resolution If you requested a Replacement, a new order will be generated once we confirm your return. You’ll receive standard email updates for the replacement order. If you requested a Refund, a credit memo will be generated once we confirm your return. You can expect the refund amount to be credited to your original payment method 24 hours.
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